Customer Care Representative - BOX NOW BOX NOWCustomer Care Representative

Customer Care Representative

Μεταμόρφωση, Αθήνα, Ελλάδα | Call Center

We are looking for aCustomer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to effectively handle customer inquiries, keeping customer satisfaction at the core of every decision and behavior. Our offices are located atMetamorfosi, Athens and we supportboth office and remote work.

Your day-to-day responsibilities:

Manage inbound and outbound calls in a timely manner
Follow communication scriptswhen handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets

Skills we can’t do without

Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Fluency in English and any other language will be considered a plus

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Customer Care Representative - BOX NOW